Frequently Asked Questions



Let our Shoe Experts provide answers to your frequently asked questions.

What is a Pedorthist?

It is the title of a professional who has specialized training to modify footwear and employ supportive devices to address conditions that affect the feet and lower limbs. They are trained in the assessment of lower limb anatomy and biomechanics, and the appropriate use of corrective footwear – including shoes, shoe modifications, foot orthoses and other pedorthic devices.

Is there a charge to speak to the Pedorthist?

Yes. If you would like to be evaluated by our certified pedorthist which is by appointment only.

We Encourage Walk In’s  to come in to purchase  shoes and accessories for all your foot care needs. One of our certified staff members will assist you. 

Are there any hidden costs other than the price of the orthotics?


What is an orthotic?

Orthotics are custom-made shoe inserts which prevent abnormal foot motion and encourage the foot muscles and tendons to perform more efficiently. They can help treat flatfeet, high arches, heel pain, bunions , callus formation and Offload pressure on tender and/or ulcerated areas.

How can orthotics increase sports performance?

Orthotics control the foot movement and maximizes the biomechanical function of your feet, legs and torso. The difference can be noticed by fewer injuries, increased agility and better balance.

It has been 4 weeks and I still have pain. Why am I not feeling better?

It will take time for the joints to realign and the muscles to start functioning the correct way. Your body needs time to adjust.

If I get custom orthotics, do I need special shoes to put them in?

No, as long as your shoes have removable soles, then they can be easily adapted to orthotics. Be sure to bring them in during your appointment to ensure compatibility.

What is the difference between the pre-made insoles you sell and the ones I see at the drugstore?

Over-the-counter orthotics are less effective than custom foot orthotics because they are not corrective. They cushion the foot instead of correcting the problem.

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